|
|
Help - to give or provide what is necessary to accomplish a task or satisfy a need;
contribute strength or means to; render assistance to; cooperate effectively with; aid; assist.
We continually update our programs, services and information. We hope the following information will answer your general and course-related questions, however, if you need additional information or support please e-mail support@uliveandlearn.com.
I. FAQs
We hope the following information will answer your general and course-related questions.
What are the benefits of membership?
Is ULiveandLearn membership free of charge?
Do I have to be a member to enroll in courses, live virtual programs and on-demand digital media programs?
What are eLessons for Living and Learning?
What courses do you offer?
What is an on-demand self-study online course?
I am interested in taking a course. How can I get started?
What forms of payment do you accept for the purchase of a course?
Is my credit card information secure?
I am interested in taking a course, but I'm not sure if it will be suited to my skill level.
I read through the catalog and don't find a course or program that meets my needs.
How can I get a receipt for the courses that I purchased?
What if a Course or Program I want to take is full?
What if I need help "using the delivery system" for the course?
How much time do I have to complete my course?
What browsers does ULiveandLearn.com support?
What is a plug-in and how do I know if I need one?
How do I change my password, or any other personal information under my account?
What is a Web-based seminar or workshop?
Does ULiveandLearn sell my personal information?
What are Cookies and how does ULiveandLearn.com use them?
What are the benefits of membership?
As a ULiveandLearn member, you can:
- Access all of ULiveandLearn's content
- Participate in Forums: Interact with other members and Forum experts. Add
your own thoughts, jump in on a current discussion or initiate a new topic.
- Receive updates: Provide ULiveandLearn with your areas of interest and receive
periodic updates when we add new content, products and features we think you'll find valuable.
Is ULiveandLearn membership free of charge?
Yes, membership is free. To join ULiveandLearn, please click here.
Do I have to be a member to enroll in courses, TeleClasses or Web-based seminars?
Yes, only ULiveandLearn members may enroll in our courses, TeleClasses or seminars..
To join ULiveandLearn, please click here.
What are Lessons for Living and Learning?
Lessons for Living and Learning offer the first step in a full range of learning
programs and services. Enjoy the diversity of topics and the wealth of knowledge,
experience and resources offered in these Lessons, which are always free of charge.
What courses do you offer?
You can view our current catalog of online courses, live virtual programs, and digital media programs by clicking here.
What is an on-demand self-study online course?
An on-demand self-study course offers a learning experience that you access on your own time, at your own pace.
I am interested in taking a course. How can I get started?
For a complete list of the courses that we offer, please click here.
- When you find a course that interests you, click the course name for more information.
This takes you to a registration page that contains brief course information, including
links to the instructor biography, pricing and available class dates.
- When you are ready to enroll, just click the link that says Take this course.
- You will then be able to purchase the course online using a credit card. The
transaction is completely secure. We also make arrangements for corporate invoicing and payment orders.
- When your registration and payment is complete, you will receive immediate
confirmation on the screen that your registration has been accepted and recorded.
- You are granted immediate access to the course through My Learning Links.
If you have registered for a live virtual scheduled program, such as a Web-based
seminar or workshop, you will receive a reconfirmation via e-mail on the time and
procedures for the program.
Note: If you change your e-mail address, be sure to update your registration
information at ULiveandLearn. You can do this by simply clicking on the My Learning Links link,
on the left navigation bar. If you run into a problem in the registration process, please send a detailed
email to support@uliveandlearn.com.
What forms of payment do you accept for the purchase of a course?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. Corporate invoices and payment orders are also acceptable, though this may delay access.
Is my credit card information secure?
We have taken careful measures to secure your personal information. All sensitive
information, including credit card numbers, is transmitted through a SSL (Secure
Socket Layer) encryption mechanism. For added security, ULiveandLearn does not
store credit card numbers on its server.
I am interested in taking a course, but I'm not sure if it will be suited to my skill level.
To view the prerequisites for any of our courses or programs, you may search
through our complete Catalog.
Once you find a course or program that interests you, click the link for the desired course. You will be shown a complete description
of the course including a list of prerequisites, learning objectives, and system requirements.
I read through the catalog and don't find a course or program that meets my needs.
We update our course catalog on a regular basis. We are always developing new
courses and programs. Please submit your course suggestion by
email to courseinfo@uliveandlearn.com.
We will keep you informed as
to courses and programs that meet your request. Likewise, we will gladly suggest
other resources to find the programs you need.
How can I get a receipt for the courses that I purchased?
Once you have completed the registration and payment process, you will immediately
receive on-screen confirmation of your registration and purchase of the course or
program you have chosen. We suggest you keep a copy of this screen as a receipt.
If you need further assistance, please submit your request in an
e-mail to support@uliveandlearn.com.
What if a Course or Program I want to take is full?
Many ULiveandLearn courses are repeated regularly, and you can easily find out when
the course will be taught again by checking the Course Catalog. You may also request
notification of the next opportunity to participate in a course or program by sending
an e-mail to support@uliveandlearn.com.
Most of ULiveandLearn's online courses are available all the time and do not limit
the number of participants. There may be opportunities to interact with learning
groups or the course instructor. If there are scheduled interactive sessions, you
will be notified of these events.
TeleClasses and Web-based seminars and workshops often have a limit on the number
of participants. Once a course reaches its limit, registration for that course will
be closed (even if the course hasn't yet started). If you find that a course you
want is full, you may request notification of the next opportunity to participate
in this course or program by sending an e-mail
to support@uliveandlearn.com.
What if I need help "using the delivery system" for the course?
We have developed a comprehensive Learning Orientation for all users. You can
review this guide before you take a course by going to
the Learning Orientation Guide.
Likewise, we invite you to take a free course to see how the online courses work.
How much time do I have to complete my course?
As long as you are an active ULiveandLearn member, you will have access to your
online courses, unless otherwise specified in the course description.
What browsers does ULiveandLearn.com support?
Currently, ULiveandLearn supports Netscape Navigator 4.03 or higher and Microsoft
Internet Explorer 4.0 or higher.
What is a plug-in and how do I know if I need one?
A plug-in is a program that enhances your browser, enabling you to do such things
as access streaming audio or video or use interactive features. Certain ULiveandLearn
self-study courses require widely used plug-ins. If there is a required plug-in,
it will be noted in the system requirements section under the course description
and we will provide a direct link to the free plug-in.
How do I change my password, or any other personal information under my account?
To change your password, simply clicking on "My Learning Links", which appears on the left navigation bar once you log in. At the top of this personalized page, there is a link that will direct you to the Update Member Information
page; where you may submit your changes in this password-protected area. This function
should be used to update any of the available fields on the page, such as your a-mail address
and phone number.
What is a Web-based seminar or workshop?
When you participate in a live Web-based seminar or workshop, your desktop is your virtual classroom.
The visual presentation appears directly on your computer screen. The audio portion - the
presenter's voice - also comes right to you through your computer.
It is possible to communicate with your instructor through the use of a chat area
that will appear on your screen. All of the sessions are highly interactive and you
are encouraged to ask any questions that you may have during and after the program.
Before completing workshop registration, you will be given an opportunity to test your
system capability with the seminar or workshop delivery system. We recommend that you
complete this and make sure that you can connect to your seminar or workshop properly.
If you still have questions about courses, please send an
e-mail to support@uliveandlearn.com.
Does ULiveandLearn sell my personal information?
No! ULiveandLearn collects personal information to provide customer service, to
aid in network management, to administer customer subscriptions and surveys, and
to enable provision of offers of related services and other exchanges of information
at Web sites. ULiveandLearn will not disclose or share personally identifiable
information collected at its Web sites with any other companies or organizations
without your informed (except as required by law or pursuant to a governmental
request) notification. Please read our Privacy Statement.
What are Cookies and how does ULiveandLearn.com use them?
Cookies were originally designed to help a Web site distinguish a user's browser
as a previous visitor and thus save and remember any preferences that may have
been set while the user was browsing the site. A cookie is a small string of
text that a Web site can send to your browser. A cookie cannot retrieve any other
data from your hard drive, pass on computer viruses, or capture your email address.
Currently, Web sites use cookies to enhance the user's visit. To learn more, go to
our About Cookies page.
|
|
